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YONGKANG XINDAI TECHNOLOGY CO.,LTD. Home / FAQ
  • What's the battery lifespan? How do I replace it?

    The battery can typically be charged and discharged 500 - 1000 times, lasting about 3 - 5 years. When depleted, open the buckle as instructed, remove the old battery, and replace it. Contact customer service if needed.

  • How thick of branches can it cut?

    Entry - level models can cut branches 1 - 2 cm in diameter, while mid - to high - end ones can handle 2 - 4 cm. Check the maximum cutting diameter in the manual before use.

  • How long does it take to fully charge? How long can it be used?
    It takes 2 - 4 hours to fully charge, and the battery lasts 1 - 3 hours (up to several days for low - intensity use). Actual usage time varies based on frequency and branch thickness.
  • What are the advantages compared to traditional pruning shears?

    It's labor - saving and efficient, with faster cutting speed, multiple safety features, low noise, and zero exhaust emissions, making it more environmentally friendly.

  • How do I get it repaired if it malfunctions?

    Free repair or replacement is provided for non - man - made damages during the warranty period. After the warranty, only component and labor costs are charged. Online troubleshooting guidance is also available.